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TRINITY FAQ

Our top 10 FAQ

Tell me more!
We aren’t like other online mattress brands. We don’t believe one mattress fits all, because well. It doesn’t! Our Trinity collections give you 3 comfort choices in our classic and hybrid lines. We do this so that YOU can choose YOUR mattress firmness instead of us forcing one mattress on you to try. We sell our Trinity mattresses directly to you cutting out the middleman and retail store markups. Our Trinity mattresses are designed for every type of sleeper and arrive right to your front door. All of our Trinity mattresses are backed by our 365-night trial. You can sleep for a full year to make sure Trinity is right for you, at no risk. If you don’t love it, you can exchange it for a different firmness or get your money back for a full refund. We do this because at Trinity, we believe in giving our customers options!

 

How does the 365-Night Trial work?
Once you receive your Trinity mattress, you can try it out risk free in your home for a full year. If you don't love it, you can exchange it for a different firmness or get your money back for a full refund. No catch, no gimmicks.

If I don’t like it, will I get my money back?
Yes. If you find that our Trinity mattresses are not for you, then we’ll take it back and refund the full mattress price.

How long will my Trinity mattresses last?
Our Trinity Retreat mattress carries a 10-year non-prorated warranty against defects. If for some reason you feel someone is wrong, contact us and we’ll make it right. Our Trinity Classic and Genesis Hybrid mattresses carry an Eternal Warranty. Meaning… You'll never have to buy another mattress! That’s how long we guarantee the quality, materials, and durability in our Classic and Genesis Hybrid mattresses for the original purchaser.

Do the Trinity mattresses sleep hot?
This alone is the main reason why we created the Trinity Sleep collection. On top we use a layer of cooling gel memory foam, which is conforming and supportive. Below that we use a specially designed comfort layer (Avena foam) which is very breathable, durable, and provides instant bounce back support. The biggest advance we’ve made to combat our beds from sleeping hot is our industry leading cool-to-touch removable cover; Chill Tec. There’s nothing like it!! Check out our Chill Tec page to learn more.

How long before I receive my mattress?
Our products typically ship out of our facilities within 1-2 business days after you place your order and then can take between 1-4 business days in transit to arrive at your door. Once your mattress has shipped, we will provide you with information to track your order.

Do the Trinity beds need a box spring?
Your Trinity mattress needs a sturdy surface to sit on, whether that’s a platform bed, slats (3″ apart or less), wood box or flex foundation, an adjustable bed frame, or even the floor — it all works! Make sure your mattress won’t be on a sagging frame or foundation and you’re all set to go.

Do the Trinity beds work with an adjustable bed frame?
Absolutely!

How long does it take for the mattress to reach its proper size after I take it out of the box?
For us to conveniently ship your mattress at a low cost, the mattresses come rolled up, air suctioned in plastic, and packed into a box. Once you get it, unbox your new mattress; pop the seal, and your new Trinity mattress will immediately start “expanding”. The mattress will typically within the first 4-6 hours be fully expanded but may take up to 24-48 hours to fully expand to its designed height. If for some reason your new mattress doesn’t reach its full potential, Contact Us and we’ll make it right.

What are the dimensions of the Trinity beds?
California King: 71.5" x 83.5"
King: 75.5” x 79.5”
Queen: 59.5” x 79.5”
Full: 53.5” x 74.5”
Twin Extra Long: 37.5” x 79.5”
Twin: 37.5 x 74.5”
Retreat Mattress Height – 10”
Classic Mattress Height – 10”
Genesis Hybrid Mattress Height – 12”

 

Contact us for a special size and we can cut it to fit your specific needs!