Return/Exchange & Refund Policies
Thank you for shopping Trinity Sleep!
If you are not completely satisfied with your purchase, we’re here to help. Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must email our Customer Service team before starting your return. Failure to properly follow our return or exchange protocols may result in an inability to return or exchange your product and an inability to provide any refund.
ReturnsMoney Back Guarantee:
You have 365 calendar days to return your Trinity mattress from the date of delivery for a refund. We recommend sleeping on your Trinity mattress for at least 2-3 months to allow your body time to properly adjust to your new mattress. If during your 365 nights you don’t love your mattress, you can return it and get your money back, guaranteed. In order to make a return, you must email our Customer Service team before starting your return.
To be eligible for a return, your Trinity Sleep must be clean and undamaged.
You have 365 calendar days to exchange your Trinity mattress from the date of delivery. The second bed is ineligible for return or exchange.
To be eligible for an exchange, your first Trinity mattress must be clean and undamaged. You must email Customer Service before starting the return process to confirm you’re eligible for an exchange.
If you would like to exchange your mattress for a different model/firmness within the 365 night trial, you are eligible for a full refund of your original purchase. In order to exchange your original mattress purchase, you must follow the mattress return policy and place a new order for the mattress model for which you want to exchange. When you exchange within the 365 night trial, you will not be eligible for another 365 night trial on the mattress for which you exchanged. If you exchange for another model, we assume you already love the Trinity mattresses and simply need a different model/firmness to fit your comfort needs. After an exchange has been placed, the 365 night trial will end and you will not receive the remaining trial days from your original order. After the return process is completed for your original mattress purchase, you will receive a full refund on that mattress.
Trinity will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply.
Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must email our Customer Service team.
You can contact us here: Support@trinitysleep.com